SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jedimarket (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jedimarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all good
It's amazing
Excellent
I recommend the store, the product complies with the description
brilliant set thanks!
good product
Fast shipping to Midwest US. Product looks good.
mail item from travel month, mail to destination. all as desired. missing like smell, not strong присутствовал and oh. recommend.
Exactly what you would expect
that it is not in договорился store immediately ordered but is so good shop can solve any problem with the seller recommend
fast delivery, and a very cool ice cube trays. Nat as detailed as you would expect, but all in all it's pretty cool. I like it.
Shipping fast. perfect
Todo perfecto. Son más grandes de lo que parecían pero están bien
cool
excelente producto.
Excelente producto, el envío también fue muy rápido.
Esta todo muy bien, no huele raro y ha llegado muy rápido. Seguramente vuelva a comprar con este vendedor. Lo recomiendo totalmente. Gracias!!
Great product and very fast shipping
Хорошо
muy bonito
Seems excellent quallity. :)
item is great. my ice keeps turning white in the center making it hard to see the pattern in final ice pieces. but the mold itself works well, easy to use, no flavors.
No sé si el agua filtrada o la temperatura del freezer no hizo los hielos bien, pero se nota poco. Igual es divertido.
Gostei bastante! É um ótimo presente para quem ama Star Wars. Só não consegue-se ver a cara do Mr. Solo pela parte branca do gelo. Mas acredito que poderá ficar mais visível quando eu usar chocolate na forma. Recomendo bastante ^ ^. May the force be with you!